Quality Assurance Policy

Mission

NIST Institute Private Limited is a recognized International Centre for qualifying in Occupational Safety, Health, and Environmental programs, to provide the best of services in OSHE Training, Auditing & Consulting and manpower solutions across the world.

We impart an effective quality management system including quality policy, procedures, and processes with efficient monitoring, measuring and reviewing methods to deliver quality service to customers & clients.

NIST is keen on meeting or exceeding the expectations of our clients & customers by motivating our resources for continuous development of their skills and competency

Definition

Quality is defined as customer-focused, consistent performance of systems and continual improvement of processes based on effective Quality Management System.

All the activities in NIST are carried out adhering to the systematically established policies and procedures to meet and exceed the expectations of clients, customers & stakeholders which can be monitored, measured and audited.

Quality Management System (QMS)

QMS is a part of our business system which consists of the quality policy, procedures, organizational structures, requirements, and responsibilities for achieving the desired quality performance.

The quality manual includes required policies, procedures, and processes for the effective implementation, maintaining and continuous improvement of QMS. It consists of the methods for effective operation, controls, measurements, monitoring, analysis, information and necessary actions required to meet the planned results and continuous development of QMS.

Objectives of QMS

Motivate the learners to explore their full potential by making them in participating in various interactive learning methods
Deliver quality services to the clients & customers with mutual respect and achieve a high reputation among them.
Hold a strong relationship with our stakeholders to meet and exceed the expectations of clients & customers in the services offered and internal job satisfaction of employees.
Encourage our resources for their continuous skills and competency development to excel in their area of expertise
Ensure continual developments in our systems, processes and procedures to optimize them with zero error
Keen on risk management by assessing the potential risks that may impact our systems both internally and externally.
Evaluate the satisfactory level of clients & customers by means of verbal and written feedback in order to improve the quality of performance.

Responsibility, Communication & Review

Management is committed to QMS by involving in strategic planning, development of quality policy, vision, values, quality culture, and providing the necessary resources to ensure the quality objectives insisting the ethical & professional standards.

Senior management & managers are committed to execute the QMS as per the defined policy, procedures & processes without any deviations and violations and ensure the implementation of QMS in the department level

NIST employees with a great sense of commitment deliver their duties & obligations to ensure quality in their works by adhering to the processes defined in the QMS policy. They will play a key role in identifying the areas of improvements in QMS to strengthen the processes by incorporating required corrective and preventive actions

Internal communication among employees is ensured by necessary regular training, formal and informal communications to effectively implement QMS in the organization.

A QMS review is conducted twice a year to assess the effectiveness of QMS implementation. It evaluates the current performance of the QMS and also to find opportunities for any improvements. It takes into account of earlier reviews, customer feedback, the internal audit program, the corrective and preventive actions, and process performance.

Continual Improvement

NIST focuses on continual improvement of the QMS by imparting effective processes, improving the monitoring methods & measuring techniques and implementing the required actions to attain the desired goals of QMS